Unit 13

UNIT 13

Productivity

Assembly: the process of putting the parts of a product together in manufacturing. Method of making goods, especially cars, in a factory. The product moves along a line of machines or workers, each adding a different part or doing a different job.

Capacity: the amount of something that a factory can produce.

Component: one part used in making a machine, vehicle, etc.

Delivery: the act or process of bringing goods to the place or person who was ordered them.

Efficiency: * how well an industrial process, factory or business works so that it produces as much as possible from the time, money and resources that are put into it. * How well and quickly a person works.

Just-in-time: written abbreviation. If goods are produced or bought using a just-in-time system, they are delivered just before they are needed, which reduces the cost to the company of keeping goods for long periods of time.

Production: the process of making or growing things to be sold as products, usually in large quantities.

Productivity: the relationship between the amount of goods that a factory produces and the resources needed to produce them.

Resource: this can include the money, buildings, machinery, materials, skills and workforce that a company has available.

Stock, stocks: a supply of a raw materials or parts that have been produced and are kept to be used when needed in manufacturing, or a supply of finished goods that are kept before being sold.

Supply: to provide goods or services to customers, especially regularly over a long period of time.

Waste: to use more of something, especially time or money, than you need to, or to use it in a way that is not economical.

Unit 12

DO PEOPLE IN YOUR COUNTRY COMPLAIN A LOT? WHAT ABOUT?

HOW WOULD YOU DESCRIBE THE QUALITY OF SERVICE IN YOUR COUNTRY?



THE SERVICES THAT IN MEXICO ARE SOME EFFICIENT TIMES AND OFFER A GOOD FUNCTION TO US, THE PERSONNEL ARE EDUCATED, RESPONSIBLE, AND TRY TO SATISFY OUR NECESSITIES.

THE ATTENTION OF THE CUSTOMERS IS THE MOST IMPORTANT.

FOR EXAMPLE:

THE MEDICAL SERVICES GENERALLY ARE GOOD, BUT SOME OCCASIONS THE DOCTORS AND NURSES DO NOT ACT WELL THEIR AS AND ARE INCOMPETENT.


THE QUALITY OF THE SERVICES IN MEXICO IS GOOD WHERE ITS MAIN OBJECTIVE IS SATISFACTION OF THE CUSTOMER.

GO OUT WITH FRIENDS THIS EVENING OR STAY AT HOME AND STUDY?


IF I GO OUT WITH MY FRIENDS THIS EVENING I´LL CAN RELAX AND TO LIVE TOGETHER WITH MY FRIENDS BUT IF I STAY AT HOME AND STUDY I´LL TO MOVE FOREARD A LITTLE MORE IN MY NOTES AND STUDY FOR MY TEST.


BUY A NEW MOBILE PHONE /COAT/ BAG OR KEEP THE ONE I´VE GOT?

IF I CAN SELECT A NEW MOBILE PHONE, COAT OR BAG I CHOOSE A NEW MOBILE PHONE BECAUSE IS THE PRODUCT OF THE MOMENT AND I CAN USE TO CALL WITH MY FRIENDS AND MI FAMILY, LISTEN THE MUSIC, PLAY AND CAPTURE PHOTOGRAPHY.


BUY A BOOK ONLINE OR IN A BOOKSHOP?


IF I BUY A BOOK IN THE BOOKSHOP I´LL CAN CHANGE THE BOOK TO DETECT DEFECT OR BROKEN IN THIS MOMENT BUT IF I BUY A BOOK ONLINE I MUST HOPÉ AT THAT 15 DAYS OR LESS ARRIVE TO CHANGE IT.


LOOK FOR A JOB ABROAD OR WORK IN MY OWN COUNTRY?


IF I LOOK FOR A JOB ABROAD I´LL CAN A OPORTUNITY TO VISIT A NEW CITY AND TO MEET NEW PEOPLE, CUSTOMS AND TRANSLATIONS.

Service

A company besides to provide a product or service to clients and consumers, it offers a service post-sale, where but the important thing is the customer satisfaction.

The salesmen we must provide the qualities of the product and the benefits that we obtain as well as a guarantee in case he leaves defective. It must give to the mode of payment and the necessary information on the product or service us that we acquire.

But there are occasions that do not give that information us so we can make a claim or complaint not take care of to us well.

The customer service is an aid that occurs to the clients to solve its doubts.

Unit 12

UNIT 12

SERVICE

Apology: something that you say or write to show you are sorry for doing something wrong.

Complaint: a written or spoken statement by someone saying that they are unhappy about something.

Customer satisfaction: when customers who have paid for a product or service feel happy with it.

Customer service: when an organisation helps customers by answering questions, listening to complaints, giving product advice, etc.

Feedback: advice or criticism about products, services or ideas.

Guarantee: a formal written promise to repair or replace a product if it has a fault within a period of time after you buy it.

Payment: an amount of money that must be paid, or has been paid, or the act of paying it.

Quality: used to talk about how good or bad something is.

Refund: to give someone their money back, because they are not satisfied with the goods or services they have paid for.

Commentary book

Commentary:

Charlie

Charlie was a yellow cat who lived in a great city. Its day consisted of taking a walk by the streets and to take milk, some days ate vanilla ice cream and after supper I played Tiger in the Grass.

One day Charlie thought about milk and about vanilla ice cream. He thought about trees. And he thought, “Who could play Tiger in the Grass here, in one tuft of grass? I think I will move to the country”.

So he decided to go away of that city, Charlie way by many streets and their adventures began, until she saw a beautiful place where the trees and flowers abounded, was a small garden with a lake, were a beautiful place.

“I could play Tiger in there, “he said to himself and he jumped down and went to the pool.

Until a girl saw it with much tenderness and she brought him a bowl of milk, that same day one lady was walking by the garden when a fort wind blowing and its hat flew suddenly, Charlie I climb a great tree and volume the hat. All the children were astonished reason why Charlie did and decided to do a home to him for that cat; they gave to food and much love him.

This is a book that reflects an education on the love that is due to give the animals, the care and the protection towards other beings, and as a cat obtained all that when going away of the city where lived.